SHIPPING POLICY

Last updated: August 2026

At K-DERMLAB, we aim to make delivery simple and transparent.

Orders are prepared and fulfilled in the United States by our fulfilment partner and shipped directly to the delivery address provided at checkout.

UNITED STATES SHIPPING

K-DERMLAB currently prioritises delivery within the United States.

Available shipping options and any applicable shipping charges will be displayed at checkout before you complete your purchase.

From time to time, K-DERMLAB may offer complimentary shipping as part of a launch offer, promotion or other special offer. Any applicable conditions will be clearly stated at the time of purchase.

ORDER PROCESSING

Orders begin processing shortly after they are placed.

Once an order has entered fulfilment, we cannot guarantee that it can be changed or cancelled.

During launches, promotions or periods of unusually high demand, processing may take slightly longer.

You will receive shipping confirmation and tracking information when available once your order has been dispatched.

DELIVERY TIMES

Estimated delivery times are provided at checkout or following dispatch where available.

Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, holidays, incorrect or incomplete delivery information, or other circumstances outside our reasonable control.

TRACKING

Where tracking is available, tracking information will be sent to the email address provided with your order.

Please allow time for the carrier's tracking system to update after your order has been dispatched.

SHIPPING ADDRESS

Please check your shipping information carefully before completing your order.

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, contact us immediately. We will make reasonable efforts to help, but we cannot guarantee that an address can be changed once fulfilment has begun.

K-DERMLAB is not responsible for delivery problems caused by incorrect or incomplete address information provided by the customer.

LOST OR MISSING ORDERS

If your order appears to have been lost in transit, please contact us as soon as possible.

Claims for packages believed to be lost in transit should be submitted within 30 days after the estimated delivery date.

We may ask you to confirm your delivery information and provide additional details so that we can investigate the shipment.

Please see our Refund & Replacement Policy for further information.

DAMAGED ORDERS

If your order arrives damaged, please contact us within 30 days of receiving it.

Please include your order number and clear photographs of the product and packaging so that we can review the issue.

Where a claim is approved, we will arrange an appropriate replacement or refund in accordance with our Refund & Replacement Policy.

INTERNATIONAL SHIPPING

International shipping may be available to selected destinations.

Available destinations, shipping methods and applicable charges will be shown at checkout where international delivery is offered.

International customers may be responsible for customs duties, import taxes, fees or other charges imposed by the destination country. These charges are not controlled by K-DERMLAB and, unless expressly stated otherwise, are the responsibility of the recipient.

Delivery times for international orders may vary due to customs processing and local carrier operations.

SHIPPING RESTRICTIONS

We reserve the right to restrict or discontinue shipping to particular destinations where required for regulatory, carrier, fulfilment or operational reasons.

If we are unable to fulfil an order to the destination provided, we will contact you and, where appropriate, cancel and refund the affected order.

CONTACT

For questions regarding your delivery, please contact:

K-DERMLAB

Email: [NEW K-DERMLAB CUSTOMER SERVICE EMAIL]

Please include your order number so we can assist you as quickly as possible.